Policies

» PURCHASE ORDERS
» ORDER ACKNOWLEDGMENTS
» SCREENS
» SET-UPS
» FAX PROOFS
» PRE-PRODUCTION PROOFS
» RUSH ORDERS
» LESS THAN MINIMUM ORDERS
» ORDER CHANGES
» ORDER CANCELLATIONS
» OVERRUNS AND UNDERUNS
» HANDLING CHARGES
» COPY CHANGES
» INK CHANGES
» PMS COLOR MATCHING
» PMS COLOR MATCHING ON VARIOUS SUBSTRATES
» POLYBAG CHARGES
» ASSORTED MATERIAL COLORS
» SHIPPING
» SPLIT SHIPMENTS
» PALLETIZING
» SAMPLE REQUESTS
» PRODUCT COLOR
» BLANK MERCHANDISE
» MERCHANDISE RETURNS
» LARGE QUANTITY QUOTES
» FREIGHT ESTIMATES
» TERMS
» EXTENDED FACTORY CLOSURES
» TRADEMARKS AND COPYRIGHTS


PURCHASE ORDERS:
All purchase orders must be in writing; emails and faxes are acceptable. A hard copy of your artwork should be sent in with your order.

ORDER ACKNOWLEDGMENTS:
All sales orders are acknowledged via email. An email address should be listed on your submitted purchase order. Sales orders will be processed in accordance to the information on the emailed acknowledgment so please review your order acknowledgment closely and contact us immediately with any questions or concerns.

SCREENS:
"FREE SCREENS FOR LIFE"

SET-UPS:
"FREE SET-UPS FOR LIFE"

FAX PROOFS:
"FREE FAX PROOFS FOR LIFE"
Our factory supplies a free fax proof on every order, which must be approved in writing before your order will be released to the production floor. Please expedite the approval of all fax proofs to ensure that your order ships in a timely manner. Any delay in a fax proof could delay your order.

PRE-PRODUCTION PROOFS:
Pre-Production proofs are available for $40.00(v) plus shipping costs. This cost is NON-REFUNDABLE and will be invoiced at time of shipment.

RUSH ORDERS:
We do not charge rush fees on rush orders, but please call factory prior to submitting your rush order. Rush order acceptance is always subject to sufficient production time and stock availability based upon current production load and factory stock status. Expedited shipping charges may occur in an effort to deliver rush orders on time.

LESS THAN MINIMUM ORDERS:
All of our products are available in less then minimum quantities except any multi-color orders. Multi-color jobs must be done at the minimum order quantity. Contact factory prior to placing a less than minimum order for cost per piece. Screens and set-ups are still free.

ORDER CHANGES:
All changes must be in writing; faxes or emails are acceptable. Distributor is responsible for confirmation of changes made to an order. Please make sure you follow up to ensure the changes were received.

ORDER CANCELLATIONS:
All order cancellations MUST be in writing; faxes or emails are acceptable. No verbal cancellations will be accepted. If an order is canceled prior to actual production there will be no charges for the art or screen. Partially complete orders that are canceled or changed will incur charges, however we limit these charges to the raw materials that have been used until the time of cancellation we don't tack on re-stocking fees, art fees or screen charges. Complete orders cannot be canceled or changed.

OVERRUNS AND UNDERRUNS:
Unless stated on purchase order, factory reserves the right to ship over or under the exact quantity ordered by 5% and invoices will be billed accordingly. Please know that every effort is made to ship quantities ordered.

HANDLING CHARGES:
A $3.50 handling charge per carton is added to all invoices and is included in the shipping charges. If your order happens to ship 3rd Party then the handling charges will appear on the invoice as handling charges.

COPY CHANGES:
Copy changes within a purchase order run $15.00(v). The minimum number of pieces per copy is 100.

INK CHANGES:
Ink changes within a purchase order run $15.00(v). Ink Changes are not permitted on less than minimum orders.

PMS COLOR MATCHING:
PMS color matching is available for $25.00(v) per color. Please provide a PMS # and we will match it to within one shade on white items only. PMS match cannot be guaranteed on any colored substrate. WE DO NOT GUARANTEE an exact PMS match due to variations in substrate, substrate color, light source interpretation and ink supply. We recommend providing a PMS color swatch to match at press time.

PMS COLOR MATCHING ON VARIOUS SUBSTRATES:
PMS ink match IS NOT GUARANTEED on ensembles of various products (i.e. stadium cup, can insulator, & bank bag). Due to the varying substrates PMS color shade may vary between products. We will attempt to target the color match of one product to the whole ensemble upon authorization in writing to do so, otherwise the ink as applied to each substrate will be matched according to PMS (coated or uncoated) specifications.

POLYBAG CHARGES:
Poly-bagging of product is available for $0.05(r) per unit.

ASSORTED MATERIAL COLORS:
Assorted material colors are available at no additional charge, but must be kept to increments of 25 or more pieces per color.

SHIPPING:
All orders are shipped via UPS or FedEx Ground unless otherwise noted on your purchase order. Factory will accept 3rd Party shipper #'s, but be advised that even when a shipper # is supplied there is a $3.50 handling charge for each carton.

SPLIT SHIPMENTS:
Split shipments are available for $6.25(v) for each shipment after the first shipment.

PALLETIZING:
Palletizing is available for $20.00(v) per pallet.

SAMPLE REQUESTS:
Sample requests are accepted by fax or email only. Samples are free of charge however a UPS or FedEx shipper # is required to cover shipping costs.

PRODUCT COLOR:
If product color match is critical, we strongly suggest that an actual sample of the product be reviewed prior to placing your order. Factory will not be held responsible for incorrect product color once the order has been printed and shipped. A UPS or FedEx shipper # is required for sample shipment.

BLANK MERCHANDISE:
Non-printed items are available for purchase on all our products and are subject to stock availability. Please contact factory for pricing on blank merchandise.

MERCHANDISE RETURNS:
Please contact the factory to obtain an RA # (Return Authorization Number) prior to returning merchandise. All merchandise claims must be filed in writing no later than 10 days after product is delivered. Incorrect printed items, deemed factory error, will be replaced at no charge. Shipments returned without an RA # will be refused and full payment of goods and shipping will be expected. No claim will be made until all circumstances have been discussed and reviewed.

LARGE QUANTITY QUOTES:
Large quantity quotes should be requested via fax or email. Please allow 24 hours for large quantity quotes. Large quantity quotes will not be given verbally.

FREIGHT ESTIMATES:
Freight estimates are given via fax or email only. Freight estimates are not guaranteed to be exact freight costs, but will be honored so long as they are used within 30 business days of the estimate date.

TERMS:
NEW CUSTOMER: First time orders should be submitted with a credit card number that will be billed at the time of shipment.
OPEN TERM CUSTOMER: Net 30 when approved by credit department.
CREDIT CARD: We accept VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS.

EXTENDED FACTORY CLOSURES:
THANKSGIVING: Every year JIT is closed the Wednesday before Thanksgiving Day, Thanksgiving Day and the Friday following Thanksgiving Day.

CHRISTMAS AND NEW YEARS: Every year JIT is closed on Christmas Eve and does not re-open until the first available work day following New Years Day. Example: For 2010 JIT will be closed from Friday December 24th, 2010 and will not re-open until Monday January 3rd, 2011.

TRADEMARKS AND COPYRIGHTS:
JIT accepts orders for printing as being in full compliance with all applicable laws regarding its usage and assumes no liability for claims or infringements of trademarks, copyrights, patents, and/or personal rights. This is the sole responsibility of the customer/distributor. If you do not have permission, please do not send us your order.

Products and logos shown on this website appear only to illustrate the basic products and the ability to imprint messages and art on them. There is no intention to suggest that the imprints were designed by JIT or that the products with these specific imprints are readily available to any purchaser without express written permission of the owners of any trademarked or copyrighted art, copy, or verbiage.